Any products covered with the Anti-Rot Guarantee will display one of the following logos displaying the length of guarantee that applies.
2 year guarantee 5 year guarantee 10 year guarantee

Anti-Rot Guarantee

Standard/Dip-treated products carry guarantee against rot. (Please note this does not include the BillyOh Log cabins, individual guarantee applies (see log cabin product page for details))

Anti-rot protection guards against fungal decay and insect attack. The guarantee does not cover movement, warping or splitting of timber products over time

Any warranty offered is only valid for goods within the United Kingdom

All products sold are for domestic use only unless otherwise stated in the description and/or product pages

This warranty applies to products purchased after September 2014.

Validity of Guarantee

The product build instructions which are supplied with each building should be adhered to comply with the conditions of the guarantee

If any part of pre-treated timber is cut, notched or drilled then an approved cut-end treatment should be applied to comply with the conditions of the guarantee

A suitable timber treatment should be applied at the time of first build and then applied every 12 months to maintain the appearance of the timber and to comply with the conditions of the guarantee. The application and/or mixing guidelines provided by the manufacturer of the timber treatment should be followed

The guarantee is invalid if:

If the building has been customised or modified in any way

The person claiming is not the original purchaser of the building

The building has not been treated annually or as per the treatment manufacturers

The building has not been erected on a suitable sized flat, solid level concrete / slab base or placed on pressure treated bearers

The building has not been erected, fitted or installed correctly.

The building is or has been placed within 2 feet (60cm) of any obstruction (walls, tress, fences etc) which can allow moisture to penetrate the timber

General Information

Wood is a natural product and susceptible to changes in the external environment. Extremes of temperature or weather conditions will cause a reaction in the timber. Sawn timber and machine-rounded items in particular, may split. This will not affect the structural strength of the wood or the product guarantee

These terms and conditions do not affect your statutory rights.