Customer Support Center
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We're confident you'll have a happy experience when you buy from us—we know your needs by heart and all we want to nurture is a community of happy and satisfied customers. If you do have a problem though, you can return your product to us within 14 days of delivery, without any fuss - as long as you haven't used it already.
Throughout most of the UK, our products are delivered and collected on our custom made fleet of BillyOh vans. In the unfortunate situation that you do want to return your purchase, please be advised that there is a small charge to cover the cost of the collection as follows:
A charge of £0.30 per KG for the weight of your order
The weight will be shown on your order confirmation email, as a simple number, underneath the Order Summary. This number is the weight inKG.
For all orders where a surcharge has been paid, there is an additional charge, equivalent to the original surcharge paid. For the avoidance of doubt, if the original surcharge was £50, the collection cost for an order under £200 would be the £50 surcharge plus £20, a total of £70.
We are able to collect any order delivered by our own Delivery Courier, BillyOh Deliveries. This includes most items that we sell.
If your order was delivered by one of our couriers, including Hermes, Yodel, or Whistl, we ask you to arrange your own return using their Collection services, all of which are available online for a reasonable cost, or you can use any other courier. Please be advised that we can not accept any responsibility for damage to the goods before they arrive. Upon arrival we will photograph the return to ensure that any damage has not occured since it was received by us. When using a Courier to return your order, we strongly advise you to take adequate insurance as we can not accept any responsibility for items lost or damaged in transit.
Proud to be part of Kybotech Ltd | Company number 03749055 | VAT No. 738273904 | BillyOh, Claylands Avenue, Worksop Nottinghamshire S81 7BQ